All Services Operational

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Locations

Connectel Platform




Operational

Connectel Atlas




Operational

Taxibot Services




Operational

login.connectel.io




Operational

Portal




Operational

Voice Call Services




Operational

SMS Services




Operational

Survey




Operational

Dashboard - Skyview




Operational

Reporting - Insights




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

AWS EC2

AWS S3

Scheduled Maintenance

SMS Maintenance with disruptionPlanned Maintenance

Schedule

January 22, 2025 9:00PM - 11:00PM CET
January 22, 2025 8:00PM - 10:00PM UTC

Components

SMS Services, Survey

Locations

Datacenter - EU - Central - Frankfurt, Datacenter - EU - Stockholm

Description

On the 22th of January between 09:00 and 11:00 CET, Connectel SMS Services will undergo maintenance. During this time SMS services will be disabled. This will also impact SMS Surveys. Collection and answer rates will be degraded during this time.

History (Last 30 days)

Voice Quality loss SwedenPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Voice Call Services


Locations

Other



November 15, 2024 2:23PM CET
November 15, 2024 1:23PM UTC
[Resolved] Incident was resolved by underlying supplier 2024-10-24. Please contact Helpdesk@connectel.se if you have any questions.

October 24, 2024 11:20AM CEST
October 24, 2024 9:20AM UTC
[Monitoring] The root cause was identified and changes were performed by the underlying provider 08:40 UTC. The situation is being monitored to ensure stability moving forward. Please reach out to helpdesk if you have any further questions: helpdesk@connectel.se

October 24, 2024 9:45AM CEST
October 24, 2024 7:45AM UTC
[Identified] Some customers might experience degradation in voice quality loss in the Swedish region. The issue has been identified by a underlying provider and they are working on resolving the issue. For more information please reach out to: Helpdesk@connectel.se
Inbound & outbound calls AtlasOperational

Incident Status

Operational


Components

Connectel Atlas


Locations

Connectel Atlas



November 15, 2024 1:49PM CET
November 15, 2024 12:49PM UTC
[Resolved] Incident is fully resolved since: 2024-09-16 For further information please contact: Helpdesk@connectel.se

September 16, 2024 8:49AM CEST
September 16, 2024 6:49AM UTC
[Monitoring] We experienced a brief disruption with inbound and outbound calls. Services are restored and monitored by us. For further information please contact: helpdesk@connectel.se